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Local Water Done Well

The policy direction paves the way for services and assets to stay in councils' ownership and control, while operating under a new service delivery model. 

What is “Local Water Done Well”?

“Local Water Done Well” is the Coalition Government’s plan for managing water services delivery and infrastructure following the repeal of Water Services Reform legislation (Three Waters) in February 2024.

It is intended to ensure people pay cost-reflective prices for water services, that those services are delivered to an acceptable quality, and that water services providers are investing sufficiently in infrastructure.

As part of this, local councils have to look at alternative ways to deliver water services. 

Any proposed new water organisation would be intended to enable enhanced access to long-term borrowing for investment in water infrastructure that supports growth and resilience of water services. 

The proposed way forward for water service delivery

We have developed an indicative business case (IBC) investigating several options for water service delivery and considering any potential impacts on the organisation. This plan sets out how our water services will be delivered in a sustainable way and meet future health, economic and environmental regulations. The IBC also made recommendations.

This business case is important, as it will inform the Water Services Delivery Plan that we are required to create and consult on in 2025. 

This business case was discussed in a Council meeting on 9/10 December 2024, where it was confirmed that the preferred option for future water service delivery to be put forward to the community for consideration was for a council-controlled organisation (CCO), either alone or jointly with another council.  

A CCO is an entity that is controlled by a local authority, or multiple local authorities. They are governed by their own boards but are still accountable to the council that controls them. A CCO was identified as the preferred option based on several criteria including financial sustainability and the opportunity to increase efficiency and effectiveness.

The community will get to see and compare council’s current delivery model (known as status quo), as well as its preferred way forward of becoming a jointly owned CCO. The CCO may or may not involve partnering with another council or councils and may or may not be a two water or three water service model. It is important that whatever arrangement is mutually beneficial for all parties.

Over time, the price to deliver water services across all New Zealand councils will increase, including Tauranga, regardless of whether council changes its service delivery model or not. Whatever we do, we want to manage and minimise those costs for our community as best we can. 

Will the legislation affect the water services I receive?

No, your water and wastewater services will not be affected. We will continue to provide quality services to residents and ratepayers as we look to explore the best service delivery model for the future of our community. This includes working with neighbouring councils to seek the best way forward.

Next steps

Iwi partners and stakeholders will continue to be engaged with, and we’ll be asking the community for feedback alongside the Annual Plan in March 2025. 

This will cover the current delivery model (status quo), a jointly owned CCO with potential partners such as Western Bay of Plenty District Council, or a third option of creating a standalone CCO. 

Keep an eye out in 2025 for more information, including your opportunity to have your say on how we continue delivering water for Tauranga. 

You can stay up to date with information about this work as it progresses by signing up to our Let’s talk Tauranga newsletter or checking this webpage.

For more information, visit Department of Internal Affairs’ Water Services Policy and Legislation.
 

Commonly asked questions

A CCO is an entity that is controlled by a local authority, or multiple local authorities, through shareholdings. The shareholder(s) appoint a Board of Directors or trustees.

They are accountable to the council that controls them through a very important document called a Statement of Expectations.

A Board will be independent and will be appointed based on competencies. Council will agree on how to appoint and to remove directors. Directors must not have any roles and responsibilities other than what is required of them as a Director. This means that staff of the CCO or Councillors cannot be on the Board.

The Board of Directors appoints the Chief Executive.

For more information on CCO's, head to the Tauranga City Council website.

Two waters covers drinking water and wastewater, while three waters covers drinking water, wastewater and stormwater.

In Tauranga's case, water is charged volumetrically, together with a small fixed cost, and wastewater is generally charged as a fixed cost (cased on some criteria). The "benefit" for water and wastewater is clearly connected to a customer property.

Stormwater differs, given it is generally charged as a portion of a customer's general rates, and the benefits of a well-managed stormwater network are wider reaching. It is also an activity area that has a lot of scrutiny if an area of the city changes (for example, new houses are built, growth, or the landform changes for other reasons).

If, following consultation, a decision is made to change the delivery services structure, this would take place from July 2026.

Key information

Project type
Major projects
Planning, design and renewal
Health and wellbeing

Status
Exploring

Neighbourhood
Citywide

Key dates

  • Repeal of Water Services Reform legislation

    27 February 2024
  • Local Government (Waters Services Preliminary Arrangements) legislation enacted

    2 September 2024
  • Local Government (Water Services) Bill introduced

    10 December 2024
  • Feedback sought on water service delivery options

    March/April 2025

Who's listening

Community Relations Team
Tauranga City Council

info@tauranga.govt.nz 
07 577 7000

Resources

Document library

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